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Information for GPs

NHS eReferrals

Adult Hearing Loss

Referring patients – there are several ways to refer to our services.

  • Using the NHS e-Referral System
  • Using e-Referral in SystmOne
  • Using Remote Booking in SystmOne

Eligibility criteria for the service

  • Patients registered with an NHS Wakefield District CCG General Practice aged over 19
  • Patients registered with an NHS North Kirklees CCG General Practice aged 55 or over

Patients must also:

  • Be free of occluding wax prior to referral
  • Not have experienced any sudden hearing loss in the last 3 months
  • Not have an asymmetrical hearing loss of recent origin
  • Not have unilateral distressing or pulsatile tinnitus
  • Not have a recent new episode of rotational vertigo

Our hearing aids service

The service consists of:

  • Assessment and Fit 
  • Patient will remain in our pathway should they require removal of ear wax prior to assessment and fitting. No re-referral will be required.
  • Follow up (within 10 weeks)
  • Annual review
  • Aftercare and replacement batteries and repair for 3 years
  • Battery replacement service is available at all centres, by post or telephone request 01924 898784.

The service aims to fit Open Fit or Receiver in the Ear devices in 80% of patients. These can be fitted in the same appointment. Patients requiring a moulded device will require a further appointment.

The service is delivered from our main hub locations, a number of GP practices and there is a home visiting service for patients that cannot attend clinics.

Carpal Tunnel Treatment and Surgery Services

Referring patients on the NHS e-Referral system:

Choose the following speciality – Orthopaedics
Choose the following clinic type – Hand and Wrist.

Our carpal Tunnel treatment and surgery service

The service enables GPs to refer patients in for initial assessment by a clinician who can diagnose and treat carpal tunnel syndrome in a conservative manner. If the symptoms are significant and surgery is required we deliver a consultant surgical service.

The service is offered at these locations within the Wakefield District:

  • The Wakefield Hub, Providence Street, Wakefield
  • The Normanton Hub, Queens Street, Normanton
  • Sandal Castle Medical Centre, Wakefield


Referring patients on the NHS e-Referral system – single point of access via the ‘Integrated MYHT and Novus Health Community Dermatology Service’

On receipt of the referral at MYHT it will be subject to consultant clinical triage and, where clinically appropriate, it will be onwardly referred to the Consultant led Community Dermatology Service. The service is delivered by GPwSIs in Dermatology, Consultant Dermatologists and Consultant Plastic Surgeons.

The GPwSI triage referrals are then triaged by a GPwSI at Novus Health to identify which appointment is suitable for the patient’s condition. These will usually be allocated to face-to-face, non face-to-face or lesion clinic appointments.

Initial GPwSI General Outpatient appointment

At the initial appointment, the GPwSI will, where possible, confirm diagnosis and determine the most appropriate management plan. If diagnosis cannot be achieved they will, where appropriate, discuss a diagnostic management plan.

Management plans include:

  • A follow up appointment with the GPwSI
  • A referral to the minor surgery clinic
  • A referral for cryotherapy
  • A referral to the Novus Health Consultant review clinic
  • An open appointment
  • A referral to the Low Risk Basal Cell Carcinoma clinic
  • An IPT to secondary care
  • Discharged from the service
  • Prescribed medication


Referring patients – there are several ways to refer to our services.

  • Using the NHS e-Referral System
  • Using e-Referral in SystmOne
  • Using Remote Booking in SystmOne


On receipt of a referral the first consultation may be virtual or face to face. Virtual or remote consultations are 30 minutes in length and will be completed by one of our Musculoskeletal Physiotherapists. From this assessment, the Physiotherapist will be able to determine the likely cause of symptoms and work with your patient to create a management plan.

Working with Novus Health

We see and treat your patients as quickly as possible, from the moment they are referred to the conclusion of any post-operative care.

A clinical member of staff will be on hand at all times to answer any questions your patients may have and they will be taken through their treatment process in detail, with full information about expected outcomes, follow-up and aftercare. The majority of our consultants work at a local NHS Trust and are based locally to the hospital.

We are committed to helping GPs and their patients make informed healthcare choices by demonstrating the quality of care we provide. We publish performance information for each service as part of our programme to improve our already high standards of clinical quality and safety. For more information on our performance please visit our corporate page.

We understand that it is vital to keep you informed of your patients’ progress – including post-operative management. We will send you a detailed discharge letter on the day of discharge, a copy of which is given to the patient to present if attending your practice immediately after discharge. They will also have a comprehensive plan for their recovery, follow-up and aftercare.

Your patients are welcome to phone Novus Health at any time if they have concerns after they have returned home. In the unlikely event a patient experiences complications after their operation, you can refer back to the consultant at Novus Health for review and further management if required.

Novus Health has extensive experience of NHS patient assessment for elective surgery and all patients will have an individual risk assessment, taking into account clinical and social factors, such as support at home, to determine their suitability for treatment. Patients will only be excluded if the procedure required is outside the scope of the facility or if the patient’s condition or co-morbidities are considered to pose too high a risk. The full list of exclusions is reflected under the directory of services in the Referral system.

For more information on NHS services at Novus Health call us on 01924 898 784 or email our CEO

NHS eReferrals