We are delighted to report that in the year ending March 2022, 97% of patients who used our Carpal Tunnel or Dermatology services would recommend these services to their family and friends.
Similarly, 97% of patients using these services rated the quality of care they received as either good or very good, and 98% stating they were treated with dignity and respect.
These figures are exceptional and reflects the patient centred approach we take to delivering services as well as the dedication demonstrated by all staff involved in patient care. It should be noted the national average for Outpatient and Community services for March 2022 was 93% and 91% respectively.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.